Starin Cleaning Services!
Clean Homes, the Old-Fashioned Way
FAQ & Policies
frequently asked questions
Do I need to be home during the service?
No, you do not need to be home during your cleaning. We Simply ask that reliable access to your home is provided in advance, along with any special instructions.
How do I schedule a cleaning service?
You can schedule a cleaning by contacting us through Square messages, phone, or email. Our team will be happy
to help you find a time that works best for you.
Are your cleaners trained and insured?
Yes. All of our cleaning professionals are fully trained,background-checked, and insured to provide safe,
reliable and high-quality service.
What should I do with my pets during the cleaning?
For everyone’s safety and comfort, PLEASE secure pets in a separate area during the service. Please note that we are
unable to re-clean areas that pets (or humans) have access to after they have been cleaned.
Are tips expected?
Tips are never expected, but they are always appreciated.
Can I request the same cleaner each visit?
We do our best to accommodate requests for the same cleaner whenever possible. Please let us know your
preference, and we will strive to maintain consistency.
Policies
Scheduling & Rescheduling Policy
All services are scheduled within a recurring service window (weekly, biweekly, or monthly). To retain Maintenance pricing, recurring services must remain within their assigned service window.
Rescheduling Fees
48+ hours’ notice: No charge. Less than 48 hours’ notice: 50% of the service price will be charged Less than 24 hours’ notice: 100% of the service price will be charged. Same-day cancellations, no-shows, or failure to provide access: 100% of the scheduled service will be charged.
Recurring Service Skips & Frequency Changes
Recurring service pricing is based on the selected service frequency (weekly, biweekly, or monthly) and the ongoing
maintenance of the home. Skipping, delaying, or pausing scheduled services without proper notice disrupts
maintenance-level cleaning. When a scheduled visit is skipped or delayed, a frequency
adjustment fee may be applied to the next service to account for additional buildup.
Frequency Adjustment Fees
One skipped visit: $75 added to the next service, two or more consecutive skipped visits: Service will be reclassified as a catch-up or deep clean and priced accordingly
Service Window Requirements by Frequency
Weekly: Service must occur within 7 days of the previous visit to maintain the maintenance rate
Biweekly: Service must occur within 14 days of the Previous visit to maintain the maintenance rate
Monthly: Service must occur within 35 days of the previous visit to maintain the maintenance rate
Services performed outside these timeframes may incur a frequency adjustment fee or be reclassified as a catch-up or
deep clean based on the home's condition.
Cancellations
A cancellation is defined as skipping a scheduled service or rescheduling it outside of the assigned recurring service window. Repeated last-minute cancellations may result in removal from the recurring service schedule.
Deposits
A $75 non-refundable deposit is required for the following services:
First-time clients
One-time services
Deep cleans
Move-in / move-out services
Deposits are applied toward the final service balance.
Payment Policy
Payment is due on the day of service, with no exceptions. All clients are required to have a valid card on file. Payments are processed through Square; Starin Cleaning Services does not control Square’s processing fees.
Late & Failed Payments
A $50 late fee will be applied if payment is not received within ONE day of service. An additional $10 per day will be added starting on the second day past due. If payment is not received before the next scheduled service, service will be paused until the outstanding balance is paid. Future services must be paid for in advance of arrival. Failed or declined payments may result in a $35 failed payment fee.
Access & Entry
Clients are not required to be present during service. However, reliable access must be provided using one of the
following approved methods:
Key
Lockbox
Entry code
Other pre-approved access method
If our team is unable to access the home at the scheduled service time, the service will be charged at 100% of the
service price.
Scope of Work
All services are completed according to the agreed-upon checklist and within the allotted time. Requests outside the
original scope of work may be declined or billed as an additional service. Excessive clutter, unsafe environments such as biohazards, bugs, rodents, etc., must be treated before we service the home, or undisclosed conditions may prevent full completion of service.
Damage & Wear Disclaimer
We are not responsible for damage resulting from normal wear and tear, improper installation, or pre-existing conditions. Clients must notify us in advance of any fragile items, existing damage, or areas of concern prior to service.
Communication
Our primary methods of communication are email, text message, and Square messages. We kindly ask that you
respond within 24 hours whenever possible. Any feedback or service concerns should be reported within 24 hours of
service completion so they can be addressed promptly. Delayed responses may result in postponed or canceled
services.
Referral Program
Refer a new client and receive $20 off your next cleaning once their first service is completed. Referrals must be
first-time clients. Up to three referrals may be applied per cleaning, for a maximum discount of $60.